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FAQs

Frequently Asked Questions About Our Work.

Frequently Asked Questions About Our Work.

If you’re looking for information about BENENFANCE, chances are that someone else has also asked a similar question. Have a look through our frequently asked questions below and if you still haven’t found what you are looking for, please feel free to contact us on info@benenfance.org or call us on +243 (0)9 95 55 99 19.
Who is BENENFANCE? BENENFANCE   was founded in 2006 and works in both and overseas to create better lives for children. We are an alliance of 3 members of BENENFANCE, a global child-focused, independent and secular, development organisation, working in more than 4 countries. BENENFANCE delivers emergency and long-term development programs to support children around the world. We work together to share expertise, coordinate activities and pool resources, which enables us to extend our reach and impact for children. BENENFANCE is a non-profit NGO.

Does BENENFANCE have any political or religious affiliations?
BENENFANCE is a global child-focused, independent and secular, development organization. We have no membership or affiliation to any political party or religion.

Where does BENENFANCE   work?
BENENFANCE   works in 3 countries around the world. BENENFANCE   manages and implements programs that assist children in a 3 countries around the world (the Democratic Republic of Congo, Uganda and the United States especially for fundraising). We directly deliver programs in the African Great Lakes Region and support children and families in our own community, running programs in different locations.

Questions about our work

How does BENENFANCE determine whether a project is effective?
To ensure we are assisting children in the best possible way and investing funds where they are most needed, our programs are continually monitored and evaluated to measure their impact and effectiveness. We do this through financial and project reporting, regular monitoring visits, program reflections and formal evaluations.

Does BENENFANCE work with other organizations?
Whenever we start a project, campaign or emergency response, we consider what other organizations are doing and how our work will complement existing initiatives. We work in partnerships with other organizations when a collaborative approach will increase our effectiveness. For example, in times of emergencies in Congo, BENENFANCE co-leads a child protection work group with UNICEF on child protection and education in emergencies.

Does BENENFANCE have any programs in USA ?
BENENFANCE has been running programs for American children since the 2016’s. We have branches, programs and supporters in Texas state and in the Utah. Find out more about our work in the US .

Questions about our accountability

Is BENENFANCE accredited by the Governments?
BENENFANCE is fully accredited by the Government of the Democratic Republic of Congo since 2006, the USA since 2016 and Uganda since 2014. This means donors, partners and the public, can be confident the Governments are funding professional, well managed, community based organizations that are capable of delivering quality development outcomes.

Does BENENFANCE subscribe to a Code of Conduct?
BENENFANCE is a signatory to the Code of Conduct of ICRC for Non Government  Organisations (NGOs) and BENENFANCE has an internal Code of Conduct. This Code defines standards of governance, management, financial control and reporting with which BENENFANCE should comply, and identifies mechanisms to ensure accountability in use of funder’s monies.

How are programs funded?

Our programs are funded by income received from supporters, organizations and corporate sponsorships.

Where do the funds go?

From every $1 you give us, we invest 83 cents to benefit children through our health and nutrition, education, child protection and humanitarian response programs, and through increasing public awareness of international aid and development issues.  We invest 8 cents to raise the next $1 and 2 cents to commercial activities such as our retail stores. The remaining 7 cents is invested to ensure we have the talented people, infrastructure and systems we need to manage and deliver our programs for children.

How does BENENFANCE set the salaries of its CEO and Executive team?
BENENFANCE receives expert advice from external human resource company, which includes specific information on NGO salary data. BENENFANCE also contributes to this data on an annual basis, ensuring we help the sector remain both professional in terms of the experts we recruit, and responsible in the way we spend donated funds. The salaries of all BENENFANCE’s Executive team, including the CEO, are reviewed annually. This review process involves the Board of BENENFANCE determining the remuneration of the Executive team. As of 2015, the remuneration of all members of our Executive team falls in the bottom half of salaries because of the financial issues.

We believe working at BENENFANCE will always be a vocation, and charities shouldn’t pay as much as the private sector. However, we also need to pay enough to attract the best people to help our cause. Aid agencies cannot afford to be run in an amateur way, however well intentioned. We need professionals to staff the complex global organizations we aim to become; experts at delivering aid in tough and often dangerous places and campaigning for changes to help the poorest children.

Does BENENFANCE’s CEO or any of its Executive Directors earn bonuses?
BENENFANCE   does not provide bonuses for staff above the salaries set by core standards. All staff salaries, including that of the CEO and our Executive Directors, are set using industry standards.

Is the Board of BENENFANCE remunerated?
No. Our Board members generously donate their time and experience at the highest level of the organization’s governance to help improve the lives of children at home and overseas.  We do however offer to cover economy fare travel and accommodation costs related to the attendance of Board members at Board meetings.  However, not all Board members take up this offer and instead cover their own travel and accommodation costs.

Does BENENFANCE’s CEO travel economy class on local and overseas trips?
To keep travel costs to a minimum and to ensure we invest as much funding as possible in programs for children, we always book the cheapest possible airfares. All of our staff including the CEO fly economy class, whether travelling locally or overseas.

How does BENENFANCE handle fraud and corruption?
BENENFANCE has a zero tolerance approach to fraud and corruption, to ensure that we can continue our important work to improve the lives of vulnerable children and their families.  To safeguard against fraud and corruption we apply strict financial controls in all our dealings with partner organizations.

Questions about our history

How did BENENFANCE begin its work?
Abedi Mapasa Patrick, a pupil and member of the Congolese child parliament founded BENENFANCE in DR Congo in 2006. Known then as the Benevolat pour l’Enfance, BENENFANCE in short, the organization’s first task – a highly controversial one for the time – was to fight sexual exploitation and abuse against children and to avoid child manipulation in the first electoral campaign in Congo immediately after World War. Find out more about our history.

Volunteering

Does BENENFANCE works with volunteers?

 

Does BENENFANCE send volunteers overseas?
In times of emergencies, BENENFANCE employs qualified people to assist local staffs to deliver aid and help rebuild people’s lives. For more information on volunteering overseas visit work with us.

Can I work as a volunteer in a BENENFANCE office? Yes! Volunteers play a vital role in helping us improve the lives of vulnerable children. Volunteering is a great way to meet new people, become part of the BENENFANCE community and help you improve your career prospects. Find out more about volunteering with us.

Can I volunteer if I work full time?
There are a number of ways you can use your time and skills to support our work, even if you have a full time job. Some volunteer roles require only a few hours on a weekend while others involve a longer, ongoing commitment outside of office hours.

What skills or experience do I need to volunteer? Our volunteers come from a diverse range of backgrounds and ages with a wide range of skills and experiences. From young people to retirees, professionals and people looking for work, we encourage everyone to volunteer.

Does BENENFANCE accept interns?
We have limited capacity to accept interns. We accept applications from post-graduate students interested in undertaking an internship with us, but we don’t accept a set intake each year. All internship positions are arranged and appointed on an individual basis and as needs arise. If you’re interested in applying, visit our intership section.

Questions about supporting BENENFANCE

How can I change the amount I donate?
Please contact our Supporter Care Team on donate@benenfance.org– they are more than happy to help. The Supporter Care Team can also post you a Change of Details form or you can download it here. We will send you confirmation of any changes you request. Or you can go to donate now.

What are the terms of my regular giving gift?
Please read our full terms and conditions.

Can I add my spouse as a supporter?
Absolutely! Simply contact our Supporter Care Team on donate@benenfance.org and they will add your spouse as a supporter.

How can I change the date that I am direct debited?
To amend the date that we debit your bank account or credit card, please write to our Supporter Care Team on donate@benenfance.com.

Are my gifts to BENENFANCE   tax-deductible?
All donations of $2 and over are tax-deductible.

How do I access my tax invoice? Your tax receipt is automatically sent to you at the end of each financial year, so you can expect to receive it from us in July/January. If you have misplaced a previous tax receipt, you can contact us on donate@benenfance.org and we will happily send you a copy. Please keep us updated if you change your address so that we can ensure prompt and safe receipt of your tax invoice.

I have tried to donate online, but an error message keeps appearing, what do I do?
If you need assistance when making a donation online, please don’t hesitate to contact a friendly member of Supporter Care Team on +243 (0)9 95 55 99 19 or send us a message.

I want to make a monthly donation but I want to pay by cheque/ cash. Can I do this? If you don’t want to donate via direct debit, we have a range of alternative options. You can make monthly donations via cheque, money order or direct deposit into our bank account.
Should you wish to donate via cheque or money order please post to:
BENENFANCE, Locked Bag 5000, Fitzroy, VIC, 3065

. If you wish to make a direct deposit into our bank account or you have any further questions please contact our Supporter Care Team on +243 (0)9 95 55 99 19 or send us a message.

What are your Bpay details?
Our generic Biller Code is 11916. To access your unique Bpay reference number, please phone us on +243 (0)9 95 55 99 19 or send us a message.

How do I unsubscribe from BENENFANCE emails and/or mailouts?Please contact our Supporter Care Team on +243 (0)9 95 55 99 19 or or send us a message and we will happily assist you with your request. You can also read our Privacy Policy for more information.

Can I donate clothes, food or other supplies to BENENFANCE during an emergency?
We don’t accept donations of goods or items for overseas emergencies. What’s needed most are financial donations to help us purchase relief items locally. Buying items locally can help stimulate economies affected by disasters and reduces the expensive costs of transporting goods-in-kind to affected countries. In many regions, BENENFANCE has emergency relief supplies such as clothing and food ready to be distributed in times of disasters. For emergency relief operations in   we may be able to accept goods and services that are relevant to the response. If you’d like more details, please contact us on +243 (0)9 95 55 99 19

Why does BENENFANCE advertise?
We advertise to create awareness about the enormous challenges vulnerable children face every day, and how people can be part of the solution to alleviating poverty. With the support of generous donations, we can continue to protect children from harm and provide them with access to quality education and healthcare.

The more support we receive, the more children we can help.

We produce all marketing and advertising material within the guidelines of our fundraising code of conduct.

  • Our mission is to save lives and our TV ads reflect this
  • Our priority is to elicit a response but always with responsibility
  • It is never our intention to deliberately offend but the reality we exist to change can be horrific and our job is to galvanise a response
  • We balance need and progress across the range of our communications
  • Our portrayal of children and their families is always truthful. There is never intentional manipulation or deception
  • Our portrayal is intended to avoid implications of endemic neediness
  • We would never show the death of a child
  • We are careful to obtain consent for footage and an understanding of how we use it
  • We engage in dialogue with communities we work in about portraying their lives and experiences
  • We have rigorous procedures to maintain the safety and security of children in the ads

How can you be sure that funds raised reach children in need overseas?

All projects in overseas countries supported by  n funds are implemented through our BENENFANCE partners and rigorously monitored by our staff here in  .

Our monitoring systems ensure we know where and how our aid is being used – we track our supplies from the warehouse to the people who need it, based on need. In addition, our programmes are independently audited once a year and we undertake on-the-ground evaluations to ensure aid money is being spent effectively and to ensure plans are put in place to invest it well in the future.

We have strict processes for selecting local partners to ensure that they have the skills to deliver the project and are not aligned with violent groups.  We also have strict internal controls on how our money is managed in-country – to ensure we can be completely accountable to our donors including the   Government.

In emergencies, our aim is to get lifesaving aid to children and their families where and when they need it. We have more than 10 years’ experience responding globally and at home to emergencies like cyclones and earthquakes, war and drought. We know how to mount large-scale relief operations to make sure we have the maximum benefit for children – regular monitoring and evaluation is central to this.

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TEXAS OFFICE:

8313 SOUTH WEST FWY #211,
HOUSTON, TEXAS 77074,
USA.

 

TEL. +1-832-359-6124
E-mail: USA.office@benenfance.org

NEED HELP? HAVE QUESTIONS?
CHECK OUT OUR HELP CENTER.

D.R CONGO OFFICE:

16 Av. ULPGL, Q. HIMBI LL,

GOMA, NORTH KIVU

 

TEL. +243 993 328 512
MOBILE. +243 823 000 789
E-mail: DRC.office@benenfance.org 

NEED HELP? HAVE QUESTIONS?
CHECK OUT OUR HELP CENTER.

UGANDA OFFICE:

KAYUNGA ROAD, PLOT 94,
MUKONO EASTATE,
MUKONO(U)

 

TEL. +256 776 468 001
E-mail: Uganda.office@benenfance.org

 

NEED HELP? HAVE QUESTIONS?
CHECK OUT OUR HELP CENTER.

E-MAIL ADDRESS

abedi@benenface.org

benenfacecoordo@gmail.com

patricabedi02@gmail.com